Responsibilities of the Role:
Client Development and Management Tasks
• Business development work, including:
o Responding to all email and phone inquiries from potential leads
o Targeted selling and service offerings
based on the client’s needs, timelines, and budget
o Creating detailed proposals and managing follow-up process to develop potential leads into new clients
o Managing ongoing business development and targeted outreach initiatives
• Ongoing client relationship management, including:
o Creating agreements and other documents to manage client engagements
o Managing Master Services Agreement process with major clients
o Project management duties:
Ensuring that client needs and deadlines are met
Resolving urgent client requests or issues
Ensuring 12-24 hour maximum turnaround time for responding to inquiries
o Building and maintaining relationships with clients to develop future work opportunities
o Working closely with clients to manage all training session logistics, pre-session and post-session
• Manage the administration of DEI assessment tools for client projects:
o Manage administration of assessment tool to participants and ensure client is kept up-to-date on progress
o Managing coaching sessions process
• E-Learning Management:
Data Management Tasks
• Responsible for working with the Administrative Coordinator to maintain accuracy of all Salesforce records including:
o Entering and updating client data related to proposals, letter agreements, and invoices on a rolling basis
o Creating and maintaining accurate contact data, including contact lists
o Creating data reports on a regular and incidental basis
• Responsible for maintaining records in OneDrive:
o Entering and updating client files on a rolling basis
o Updating all other files as needed
Administrative and Operations Support Tasks
• Managing administrative support tasks, such as:
o Scheduling client calls, meetings, training session dates
o Travel planning for all events and training sessions, including:
Confirming bookings, etc.
o Troubleshooting last minute issues with clients, rescheduling, and cancellations
o Manage some vendor relationships
Desired Skills and Experience:
Qualifications/Experience:
• Post-secondary education, with at least 3 years of work experience
• Excellent communication skills, both orally and in writing
• Project management skills – strong ability to juggle and prioritize multiple tasks from a number of stakeholders
• An extremely organized approach to work, including exceptional attention to detail
• Experience in stakeholder/client or people management is an asset
• Strong interpersonal skills with the ability to maintain confidentiality
Client communications, Business Development, Database Management
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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