Robert Half is recruiting now for an experienced IT Support Analyst to fulfill a role for our Edmonton Area Client. This is a great job for a creative person with a talent for solving both routine and unique problems. This is a position that troubleshoot and investigate incidents and problems in regards to use of computer systems, hardware, and software, you will be the final point responsible for solving tickets before escalation to the IT Manager/Director. You will also be accountable for training, performing integrations and testing updates, and working with Databases. We are searching for a candidate with top-notch technical knowledge and analytical ability with outstanding customer service skills.
WHAT YOU’LL GET:
The opportunity to work for a growing Company with a balanced and fun team environment. You will receive a competitive salary, comprehensive benefit package and pension plan and the ability to advance your career. If you have the skills and abilities we are looking for submit your details and resume, don’t delay – apply today!
MUST HAVES:
– 4+ years of proven working experience in a similar role with a strong background and ability in system administration, troubleshooting computer systems and applications and customer service
– Proficient troubleshooting experience with Azure and Office 365 and solid ability to quickly troubleshoot a variety of technical problems associated with computer hardware, peripheral equipment, associated operating systems, and software
– Strong knowledge and working experience supporting Active Directory, Exchange, Databases, and Servers
– Strong knowledge and working experience of scripting and API’s
– Hand-on experience in providing application support to end users
– Exceptional interpersonal skills along with solid skills in verbal and written communication
– Solid customer service orientation to provide outstanding incident resolution quickly and provide continuous improvement
– An enquiring mind with the ability to think outside the box and search for answers
– Must be highly organized with great attention to detail and providing quality results
– Capacity to travel for work purposes
– Ability to obtain and hold a Restricted Area Identity Card
– Experience in Project management and change management is desirable
– Post-secondary education in Computer Science, or related Field or equivalent experience/education
This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, please submit your resume online today. Please quote reference # 05110-0012557098 on all communication. Thank you.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
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