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At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.
Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.
Are you up for the challenge? If so, consider the following opportunity:
Working in a fast pace & high visibility work environment to deliver latest pricing strategies from business to market. Ability to improve the existing processes to increase quality and efficiency while reducing friction for our customers.
Responsibilities
• Ensure excellent customer experience and invoice accuracy for all pricing configurations
• Work with IT to understand functionality, when it’s unfamiliar to ensure full understanding of the program being delivered to production
• Deliver continuous improvements on end-to-end process for all Pricing and Billing configurations
• Take full ownership and accountability for billing issues related to V21/SGI/Maestro
• Engage in Problem Solving with PBS Managers to continue to improve performance measures • Review targets with Manager on a regular basis
• Hybrid work environment. Selected candidate will be required to be in the office for multiple days during the work week.
Requirements and skills
• Knowledge using Billing systems in V21 is a MUST. Maestro & SGI is an asset.
• Knowledge of SQL, database queries through Toad/SQL Developer (asset)
• Excellent problem solving and decision-making skills
• Experience working within cross-functional teams
• Strong organizational, time management skills
• Energetic self starter who thrives in a fast-paced environment with changing priorities and tight deadlines
• Seasonal on-call requirements for weekend/evening to support business through critical selling/heightened awareness period.
Sr. Analyst, Pricing & Billing
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Call Centre Operations & Operations Support
Requisition ID: 294918
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ (https://performancemanager4.successfactors.com//RCI/Rogers_Recruitment_FAQ.pdf) .
Posting Notes: Corporate
Location:
Toronto, ON, CA
Being a Rogers team member comes with some great perks & benefits including:
· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs
*available for full-time and part-time permanent employees, some restrictions apply
Looking for career guidance and inspiration?
Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.
