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Singleton Reynolds is recognized as a leader in construction and infrastructure, insurance, commercial litigation, real estate and business law. Founded in 1982, with its roots in construction litigation, the firm has grown to add a full complement of business law services including commercial real estate, construction contracts, estates planning, and corporate commercial.
Operating on a national platform, Singleton Reynolds is positioned as a new best-in-class law firm offering legal services and a long-standing reputation in dispute resolution.
The Firm has almost 60 lawyers in two offices (Vancouver and Toronto) and provides a wide range of legal services including the following key practice areas:
- Construction & Infrastructure Law
- Commercial Litigation
- Insurance Defense
- Professional Liability
- ADR
- Commercial Real Estate
- Corporate Commercial
- Wills & Estates
- Entertainment Law
- Workplace Law
ROLE
Singleton Reynolds is seeking an experienced IT Help Desk Specialist to join our IT team in our Vancouver office. The successful candidate must have a minimum of 3-5 years’ experience in a desktop support role (ideally at a law firm). The successful candidate will provide support of the end-user Windows environment, email, file, and SharePoint Intranet.
You will be responsible for providing day to day office helpdesk support and troubleshooting complex support escalations, resolving root causes and participating in the analysis and implementation of company-wide technology projects. This position is based in Vancouver and reports to the Director, Information Technology.
DUTIES AND RESPONSIBILITIES
- Supporting Singleton Reynold’s IT strategic plan and roadmap based on technology trends and emerging solutions.
- Managing basic Active Directory (AD) management such as password reset and user account creation.
- Proactively monitoring / testing infrastructure systems to assure optimal system performance.
- Analyzing system logs and identifying potential issues with computer systems.
- Supporting security monitoring and analytics across network and host devices to safeguard the company, employees and systems.
- Managing desktop software security updates and anti-virus software utilized by the Firm.
- Working with the IT team to assess, design and implement emerging technologies and controls to resolve emerging issues and security risks.
- Supporting new initiatives, upgrades, deployments or projects in either office when required.
- Responding, diagnosing and resolving end-user helpdesk tickets regarding server, printers, Windows desktops, email, Internet, VPN and local area network access in a timely manner.
- Assisting with the onboarding and training of new hires to the Firm.
- Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Installing, testing and configuring new workstations, peripheral equipment, network devices and software.
- Modifying configurations, utilities, software default settings, etc. for the local workstation.
- Setting up the Audio Visual (AV) equipment for firm meetings, as well as troubleshooting and operating the AV system.
- Providing after-hours or weekend user and system support when required or as necessary.
- Working outside of normal business hours may be periodically required when implementing new technologies or IT projects.
REQUIREMENTS
- Training and/or certifications in Information Technology or related field.
- 3-5 years of experience in an IT support role, including demonstrated experience with complex problems.
- In-depth understanding and experience operating a Microsoft-based network.
- Experience with cloud-based applications.
- Solid understanding of Microsoft Office365.
- Excellent knowledge of a Microsoft Windows environment and applicable tools.
- Solid understanding of document management systems.
- Familiar with Office Macros and AutoText.
- Excellent Customer Service.
- Experience with Audio Video set-up and calibration.
- Experience with various Web conferencing technology such as ZOOM, Microsoft Teams, GoToMeeting and Webex.
- Prior experience working in professional services or an enterprise environment would be considered an asset.
SKILLS and ATTRIBUTES
- Strong organizational and time management skills accompanied by good judgment in order to prioritize, manage projects and work with limited guidance in a fast-paced, dynamic work environment.
- Excellent analytical, troubleshooting and problem-solving abilities.
- Exceptional communication and interpersonal skills with proven experience building strong relationships at all levels including with fellow team members.
- Effective communicator with both technical and non-technical staff, in verbal and written form.
- Exhibit an excellent customer service focus, strive to deliver the best service to our staff.
- Flexible attitude with a good tolerance for ambiguity.
- Effective decision-making skills.
- Confident, results-oriented individual; lead by example and demonstrate a ‘can do’ attitude.
- Active interest in emerging technologies, and a motivation to learn about new technologies.
- A strong work ethic and initiative.
KEY COMPENSATION
A competitive salary and benefits package together with opportunities for personal and professional growth. We offer a matching RRSP Program, a fitness subsidy, an annual education/tuition allowance, and ongoing continuing educational “Lunch & Learn” seminars.
APPLICATION INFORMATION
To pursue this employment opportunity, candidates are invited to submit their applications to our careers page: https://www.singleton.com/join-our-team/careers/.
Singleton Reynolds is committed to the principle of equality in employment standards and welcomes applications from all qualified individuals. We thank all applicants for their interest; however, only those short-listed and selected for interviews will be contacted.