Internal/External Posting
Closing date: April 5, 2022
Financial Analyst – Utility Billing (Continuous)
Finance Department
The Financial Analyst – Utility Billing analyses information from a variety of sources and responds to a high volume of customer inquiries on a daily basis. This position performs month-end and year-end accounting transactions and thrives in an environment of frequent interruptions. The ideal candidate will have excellent customer service skills, including the ability to clearly articulate financial information to non-finance audiences. They will have also have proven experience in billing, preferably in the public service, and be interested in pursuing a career in municipal accounts receivable long-term.
POSITION FUNCTION
Perform administrative and accounting functions relating to the utility billing system in the accounts receivable section to include but not limited to all of the city’s water, sewer, garbage, and storm water billing.
KEY DUTIES
Generate monthly utility and annual storm water bills according to schedule, and other billings for receivable systems including property taxes, business licenses and other general accounts. Process accounting transactions; prepare month end and year end reconciliations of various sub-ledgers to general ledger, generate penalties, ensure payments, adjustments are entered create pre-authorized payment file and post to banking website; create and maintain spreadsheets and data.
Maintain water, sewer, garbage and storm water information to include daily payment processing, adding new customers, and changing billing addresses; sends out monthly and annual bills; enters water meter usage for residential, commercial, and industrial customers; calculates any necessary adjustments and/or charges; close customer utility accounts, correct bills and generate final bills and customer refunds; prints statements and bills; prepares monthly bills for mailing.
Receive, complete and maintain records of meter maintenance to include but not limited to new water services, removals, and changes. Review water usage and leaking water meter report; notify customer if a problem is apparent; work with Engineering & Public Works Department creating, sending and completing call for service orders for billing discrepancies.
Respond to telephone and written enquiries and complaints from the public, staff, legal firms, outside agencies regarding business licensing, utilities, property taxes and other general accounts. Providing information related to utility billing, water meters and consumption, legal building occupancy, garbage container management, storm water property characteristics, rebates and discounts, ownership or tenancy, sidewalk insurance claims; read, interpret, apply and explain applicable bylaws, statutes and regulations, policies and procedures.
Notify property owner’s changes related to garbage billing resulting from updated legal building occupancy; generate calls for service to arrange pickup or delivery of containers for demolitions, new construction, change of building occupancy, missing, stolen, and damaged bins. Update container inventory module.
Participate in the development and implementation of accounting policies, procedures and standards of accounts receivable; assist in the planning, implementation and improvement of receivable systems as required. Prepare special reports on projects as requested.
Perform related duties where qualified.
INDEPENDENCE
Work is performed according to established policies and procedures or is assigned by supervisor.
Work is reviewed through discussion with supervisor.
Issues such as deviations from policy and established procedures, and major budget variances are discussed with supervisor.
WORKING CONDITIONS
Physical Effort:
Touch keying on a calculator. (often)
Sit with arms unsupported while keyboarding. (occasional)
Mental Effort:
Meet accounting and operational deadlines. (often)
Deal with complaints and negative comments. (rare)
Short periods of intense concentration while performing reconciliations and analysis. (often)
Visual/Auditory Effort:
Focus on a variety of source data and VDT for short periods. (frequent)
Work Environment:
Office.
KEY SKILLS AND ABILITIES
Organize and prioritize work, maintain accurate records.
High degree of accuracy and attention to detail, able to multi-task.
Understand and apply accounting techniques related to municipal accounting.
Advanced level operation of current City specialty financial software.
Interpret related legislation and policies.
Establish and maintain effective working relationships.
Deal effectively with the public and outside agencies.
Knowledge of effective methods and techniques of customer service.
High degree of accuracy and reliability
Communicate effectively verbally and in writing.
QUALIFICATIONS
Formal Education, Training and Occupational Certification:
High school graduation.
Third level CGA/CMA program. (3 years)
Experience:
2 years of related experience.
or an equivalent combination of education and experience.
OTHER:
May be requested to substitute in a more senior position.
Work schedule: Monday – Friday, 35 hour work week
$39.14 per hour, Pay Grade 12
Job Code #4238
This is a CUPE Local 50 Position
To apply for this opportunity you will need to create an online profile or log back in to our career portal at www.victoria.ca/jobs – only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume.
COVID-19 Vaccination Requirement
All City of Victoria employees are required to be fully vaccinated against COVID-19. Candidates who cannot be fully vaccinated based on a protected legal ground as defined in the BC Human Rights Code may request an accommodation of the requirement to be fully vaccinated. Applicants will be asked to provide proof of vaccination or request an accommodation during the recruitment process.
At the City of Victoria, we are committed to recruiting a diverse workforce that represents the community we serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.
If you require assistance, please email us at [email protected]
Background The Federation of Canadian Municipalities (FCM) has been the national voice of municipal government since 1901. FCM is dedicated...
Apply For This JobSPECTRA is a growing aluminum parts manufacturer with 5 facilities in Ontario, including a Global headquarters in Bradford, as result...
Apply For This JobSCI Lease Corp is an independent, Canadian-based national automotive leasing company. Through our Premier Leasing Program, automotive manufacturers can offer...
Apply For This JobJob Title: Underwriter, Small Business & Complex RESL Department: Credit Department Reports To: Sr. Manager, Small Business and RESL Job...
Apply For This JobPosition Description: PROGRAM DIRECTOR About Boyle McCauleys Pathways Programs Boyle McCauley Health Centre’s Pathways to Housing Program supports people who...
Apply For This JobAPM MacLean is an Island owned family-oriented construction business that has continued to grow for over 60 years. APM MacLean...
Apply For This Job