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Staff – Non Union
Job Category
M&P – AAPS
Job Profile
AAPS Salaried – Educational Programming, Level D
Job Title
Workplace Learning Ecosystem Lead
Department
Organizational Development and Learning | Workplace Learning and Engagement | Central Human Resources
Compensation Range
$8,063.17 – $12,575.08 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
November 26, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
The Workplace Learning Ecosystem Lead provides overall management and technical leadership for a functional area with multiple lines of service. The incumbent would be a recognized subject matter expert for innovative software development, deployment and integration practices in support of employee learning and training, as well as for strategy and analytics.
The position is responsible for planning, budgeting, resourcing and execution of tasks that guarantee the sustainment and growth of the Workplace Learning Ecosystem, LinkedIn Learning, the Professional Development and Management Development Programs and PD Fund Management. The incumbent also determines systems, projects, enhancements, maintenance and production support throughout application lifecycles and works closely with the wider UBC community to advance workplace learning.
Organizational Status
The Workplace Learning Ecosystem Lead reports to the Director of Learning and Talent Development in central Human Resources and works collaboratively with the Integrated Service Centre, Safety Risk Services, the Required Training Oversight Committee, as well as other academic and administrative units across UBC to build innovative and effective strategies in support of employee’s training, learning and development.
Work Performed
Core Duties:
Determines learning needs as identified by diverse cross-university stakeholders and leads the growth, development, implementation and sustainment of short and long-term workplace learning strategies and solutions aligned to changing business and technology needs as well as the emerging learning needs of employees, faculties and unit.
Provides strategic leadership in long range planning for Workplace Learning and the Professional and Management Development Programs, and determines and develops Workplace Learning roadmaps.
Is responsible for the management and administration of $5M PD budget for staff and faculty, oversees annual budget cycles and monthly reports
Provides leadership for Workplace Learning and Professional Development projects supporting employees training and learning;
Provides leadership, expertise, training, and mentorship in program planning, innovative thinking, IT integrations, Workday, Learning Management System (LMS), policies design and implementation, and related topics for professional development, internal training and workplace learning in general.
Provides leadership in the design, development and implementation of policies related to the Workplace Learning Ecosystem, compliance courses and professional and management development courses.
Oversees the procurement and renewal of LinkedIn Learning or other online learning solutions.
Responsible for formal procurement processes, negotiation for services and licenses and vendor relationship management.
Develops integrated strategies, operating plans, targets and measures for functional area and leads the day to day delivery of its programs, services and activities pertaining to the Workplace Learning Ecosystem, the Professional and Management Development Programs, the Management of staff and faculty PD funds and management and promotion of LinkedIn Learning
Establishes and manages functional area budgets, prepares cost/benefit evaluations and ensures for cost efficiencies.
Negotiates for, sources and obtains financial, physical, or human resources to support long-term projects and programs.
Develops and ensures systems, procedures, methods, standards and controls are created and followed which foster operational efficiency and risk mitigation for the Workplace Learning Ecosystem and related support services. Fosters ongoing relationships with the Integrated Service Centre and relevant integrations with Workday
Develops and implements innovative services, business solutions and programs, provides leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic units responsible for workplace learning.
Anticipates and analyzes trends in technology and assesses the impact of emerging technologies on workplace learning, required training and development.
Leads a team of managers, instructional designers, learning consultants and associates, providing performance enablement, talent development, coaching and training aligned to Focus On People practices.
Manages the staff performance and review process. Works collaboratively with team to create development plans to help staff achieve their career goals including assigning work which leverages their skills and capabilities and provides them with opportunities for learning.
Manages performance concerns and disciplinary action in collaboration with HR and, where applicable, the Director. Provides guidance to Team members on more complex performance concerns and disciplinary actions.
Conducts regular meetings with direct reports and with staff within their functional area to foster engagement, learning and development.
Works collaboratively with WLE Directors and their teams to ensure training and development are meeting educational standards aligned to principles of adult learning, emerging technologies, and instructional design best practices.
Anticipates and analyzes trends in technology and assesses the impact of emerging technologies on the business.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Performs Other Related Duties As Required.
Consequence of Error/Judgement
Errors in judgement, poor analysis in the implementation and support of the Workplace Learning Online Environment could cost the University many thousands of dollars in lost of productivity in faculty and staff professional development and engagement. The work involved in this position may be time-sensitive with firm deadlines that must be met. Incorrect interpretation or communication of policy and procedures or lack of tact, diplomacy or sensitivity in dealing with stakeholders could potentially result in damaged relationships and credibility, leading to irreparable damage for the coalition of universities including their relationship with the UBC community and related stakeholders.
Supervision Received
This position receives guidance and support from the Director of Learning and Talent Development in central Human Resources. The Workplace Learning Ecosystem Lead must be able to work independently and assume full responsibility for his/her decisions.
Supervision Given
Manages staff directly and indirectly. As required, provides project management to staff and contractors who are assigned to a project team.
Minimum Qualifications
Master’s degree in Education with a specialization in curriculum development or an academic specialization relevant to the educational programming area. Minimum of eight years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Related experience, including extensive experience designing, developing and implementing medium to large scale applications for Workplace Learning, preferred.
- Demonstrated organizational, analytical, problem-solving and contract skills required.
- Vendor contract negotiations and vendor management experience an asset.
- Experience with UBC policies and systems preferred.
- Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.
- Ability to effectively facilitate groups to achieve appropriate outcome.
- Ability to develop and deliver effective presentations and workshops.
- Ability to effectively manage multiple tasks and priorities and work under constant pressure to meet critical, time sensitive deadlines.
- Excellent organizational and analytical skills.
- Ability to mentor and coach staff, and act as a resource.
- Ability to work effectively with all levels of user, technical and management personnel.
Collaboration – Consistently fosters collaboration and respect among team members by addressing elements of the group process that impedes, or could impede, the group from reaching its goal. Engages the right people within and beyond organizational boundaries, by matching individual capabilities and skills to the team s goals. Works with a wide range of teams and readily shares lessons learned and credit for team accomplishments.
Communication for Results – Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners. Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically. Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.
Problem Solving – Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.
Leading Self – Calms self and others during stressful times. Comfortably handles risk and uncertainty and is decisive in ambiguous situations. Uses setbacks in a constructive way and demonstrates a mindset of continuous learning and improvement. Anticipates and responds in a proactive manner to future needs that may not be obvious to others. Ability to adapt to ever changing workload priorities and events and effectively reprioritizing or deferring tasks in line with operational and strategic goals.
Leading Others – Supports team members in learning from each other, being self-directed, and being responsible for their own assessment and learning. Recognizes employee potential and develops reporting leadership strength. Works with employees to define realistic yet challenging work goals. Helps others to resolve complex or sensitive disagreements and conflicts.
Leading the Organization – Promotes an aligned perspective of the organization and the broader University community; fosters and leverages a strategic view to address complex business issues. Establishes clear service expectations and outcomes based on organizational strategy and takes corrective action to ensure ongoing availability of critical services. Maintains and develops an effective network of both technical and business contacts that provides information and intelligence around the market, emergent opportunities, and best practices.
