The University of Calgary Looking for International Learning Programs Advisor, VP International Operations at Calgary, AB Full Time

Position Overview

The Study Abroad Office within VP International Operations is currently seeking a Full-time Temporary Relief International Learning Programs Advisor for approximately 18 months.

The International Learning Programs Advisor reports to the Manager, Global Learning with additional supervision and direction from the Manager, Education Abroad and Director, Global Learning. They provide preliminary advising to incoming and outgoing global learning students, as well as administrative support to the Global Learning Team and to the Director. Nonacademic advising, internal and external stakeholder collaboration, communication, student data input and tracking, organization, and general office duties are key elements.

The International Learning Programs Advisor is a primary contact for all clients working with the Global learning unit of University of Calgary International. They will provide nonacademic advising to both incoming and outgoing global learning students, making referrals to relevant stakeholders as appropriate. They will review and process applications and supplemental documentation related to global learning programs and grants, providing exceptional support to students throughout the application and participation process. They will also help facilitate a peer helper program, support marketing and promotion efforts, and perform a variety of administrative and organizational support services, ranging from complex to routine, all of which contribute to the efficient and professional operation of the unit and its programs and activities.

Regular workday is Monday to Friday, 8:30 a.m. to 4:30 p.m. Peak periods occur throughout the year: in September and January with the start of the school terms, in February/March for processing incoming exchange applications and in April for program registrations and pre-departure preparation.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• The International Learning Programs Advisor will provide advising and support to incoming exchange students, guiding exchange partners and students through UCalgary’s incoming exchange nomination, application and admission process.
• They will also support outgoing global learning programs and participants.
• They will interact with students, University faculty, staff, partner universities and external community members primarily on a front-line basis, handling inquiries, providing information and making referrals as appropriate.
• They will also perform various administrative duties, including processing program and grant applications, collecting and verifying student information, maintaining records and databases and processing payments for global learning programs.
• They will also be responsible for preparing program, partner and student data, compiling statistical information, drafting promotional materials & reports, taking meeting minutes and assisting with the supervision of volunteers and coordination of events on campus.

Qualifications / Requirements:

• Undergraduate degree;
• Excellent written and verbal communication abilities;
• Advanced skills in Microsoft Office applications (Word, Excel, PowerPoint, Teams, etc.), including experience with Access database systems;
• Strong web application skills (Drupal), experience with D2L, Zoom, and demonstrated expertise in Adobe InDesign;
• Experience with Qualtrics or similar survey programming;
• Beginner to intermediate statistics knowledge/training;
• Knowledge of university policies, procedures and business systems (including familiarity with PeopleSoft);
• Knowledge of both academic and non-academic university regulations, programs, procedures and services, including University of Calgary degree processes and requirements; previous university work experience desirable;
• Demonstrated ability to seek out, retain and accurately convey large amounts of detailed information;
• Well-developed organizational skills and ability to independently plan for and efficiently manage multiple tasks and priorities under the pressure of tight deadlines;
• Ability to quickly and effortlessly change direction based on new/changing priorities;
• Detail oriented, accurate and quality focused;
• Ability to creatively challenge and demonstrate initiative to generate improvements and foster positive outcomes;
• Good interpersonal and communications skills to deal with constant and sometimes complex inquiries in a professional manner;
• Proven problem-solving skills, maturity and sensitivity to deal with client questions and work with student volunteers;
• Positive and enthusiastic attitude;
• Ability to work effectively in a highly collaborative team setting as well as in an independent, self-directed environment;
• A second language considered an asset (French, Mandarin or Spanish preferred);
• Familiarity with a variety of countries and cultures, including understanding of and experience with cross cultural communication and adaptation;
• Previous experience in global learning or working abroad is strongly preferred;
• Experience working with a Point of Sales (PoS) machine considered an asset.

Application Deadline: January 5, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 1.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.