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Company Profile
Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada’s Fastest-Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times as one of America’s Fastest-Growing Companies. We are one of only three publicly traded Transportation Companies in Canada. We welcome growth, new ideas and the provision of opportunity!
Job Summary
The Logistics Coordinator/ Freight Broker is committed to achieving optimal levels of service engagement between our Carrier Partners and Titanium Sales Staff. This role is responsible for evaluating carrier options and arranging the movement of freight for our customers, ensuring service quality metrics are achieved to support both customer and Titanium expectations. Total customer satisfaction is our ultimate goal and this team works to link communication, solution and action between all parties.
Job Duties and Responsibilities
- Source carriers to match available loads in a fast paced setting
- Work alongside Compliance department to qualify new carriers to Titanium’s standards
- Build rapport and develop relationships with carriers and integrate them into our system
- Secure carriers with competitive rates, and to ensure fair market prices to help build and sustain partnerships while achieving highest profitable margin
- Maintain solid understanding of market conditions and carrier pricing trends to maximize profit margins
- Research carriers, identify potential business partners, and generate interest to help develop business relationships, including carrier in person vetting
- Maintain and expand our database of carriers within the Transportation Management Software (TMS)
- Achieve spot rates by interacting with multiple carriers all at the same time
- Assist Customer Experience Representatives (CXR) and sales with problems when escalated
- Confirming accessorial extra charges to be sent to the carrier
- Communicate with carriers from pick up to delivery to meet deadline and arrange changes if necessary
- Take initiative and identify potential risk and/ or problems; work to resolve problems
- Choosing the correct type of certifications when booking the truck and all permits if needed
- Adhere to performance standard guidelines as defined by the Key Performance Indicator (KPI) schedule
Job Requirements
- Specialized in loadlink and Flatbeds/Rolltites brokerage
- Proficient with the use of a computer with the ability to regularly adapt to new and changing software, as assigned
- Strong verbal and written English communication skills
- Successfully complete all assigned training and participate in recertification, as required
Preferred
- Previous experience in supply chain logistics with Freight Brokerage
- Experience working on Load-link
Position Details
- Full-time employment – Monday to Friday
- Office environment – no remote work available
- Share Purchase Plan – opportunity to buy company shares through payroll at a 100% match
- Group Benefits offered – health and dental
- Titanium is committed to investing in our employees through the use of annual performance reviews – we promote from within!
Titanium Transportation Group Inc. is committed to providing accommodations throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team at [email protected] and we’ll work with you to understand what is needed.
We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.
