Woosender Inc Looking for SaaS Customer Support Specialist at Vancouver, BC Full Time

WooSender is a fast-growing SaaS company founded by 2 marketing experts with the goal of combining business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does today. Want to learn more? Check out our website: https://www.woosender.com

About The Role:

We’re looking for a Customer Support Specialist to provide best-in-class support to our customers. While this role is a remote position with occasional in-office meetings the ideal candidate would be located here in Vancouver or the lowermainland.

You will be a part of our Woosender support team, supporting, troubleshooting, assisting customers with technical problems when using our software.

HOW TO APPLY

Please apply directly to this posting with the most recent version of your resume and a screen recording (60 seconds or less).

Video Instructions: You are welcome to use loom.com or any screen recording tools. Record a screen share video guiding a fictional client on “how to upload a video to youtube” or any guide. (You dont have to show your face). The video must be under 60 seconds. Please share the URL of the video in your application.

What We’re Looking For

• Strong communication and writing skills.

• Comfortable in jumping into a call, doing a demo & screen sharing with the customers.

• Post-secondary degree or equivalent professional experience.

• Experience as a Customer Support Specialist is ideal but not required. you LOVE tech, software marketing, and are constantly learning new things.

• You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.

• Familiarity with our industry is a plus (Marketing)

• Excellent problem-solving skills

• Patience when handling tough cases

What You’ll Be Doing:

• Provide best-in-class personalized customer support via email, phone, and live chat.

• You will be helping with technical issues, answering questions, recommending solutions, troubleshooting, and guiding product users through features and functionalities that help clients utilize our software to the fullest potential.

• Ensure customers have a quick response time

• Analyze, test, and report product malfunctions for our dev team.

• Update our internal databases with information about technical issues and useful discussions with customers

• Contribute to our help articles with common FAQ, new topic, knowledge base articles & training.

• Monitor customer complaints on social media and reach out

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share it with our teams

Job Types: Full-time, Permanent

Salary: $20.00-$25.00 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Vision care

Schedule:

Application question(s):

• Please insert your screen-share recording URL here. You can find the instruction on the job posting.

Application deadline: 2022-03-31
Expected start date: 2022-04-01