The Role:
The Director of Customer Experience for the UK market will be responsible for driving the enrollment targets of ApplyBoard in this market. The ideal candidate will possess a positive, engaging and goal-oriented management style to lead teams in multiple geographies; must be experienced in the UK education market with strong knowledge of the international student application process and all the necessary steps to maximize achieving enrolments; a track record of leading and scaling high performing operational teams including coaching, developing innovative processes, motivating, removing obstacles, and leveraging data points to ensure SLAs, quality metrics and CSAT / NPS are exceeded for schools, recruitment partners and direct students. The successful candidate will have experience managing B2B relationships, and multiple stakeholders in order to achieve an A+ customer service for internal and external customers.
The Opportunity:
What you bring to the table:
About ApplyBoard
ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,750 institutions across Canada, the United States, the United Kingdom, Australia, and Ireland. Headquartered in Kitchener, Ontario, Canada, and with an additional operational office in Gurugram, India, ApplyBoard has helped more than 600,000 students from over 150 countries fulfill their study abroad dreams since 2015.
In 2022, Deloitte named ApplyBoard one of the fastest-growing technology companies in Canada for the fourth consecutive year, ranking #30 on the Deloitte Technology Fast 50 and #170 on the 2022 Deloitte Technology Fast 500 list. ApplyBoard ranked on LinkedIn’s 2022 Top Startups List in Canada in 2020, 2021, and 2022 and was recognized as CIX’s Innovator of the Year 2022 and the EY Entrepreneur of the Year 2022 Ontario Winner. In 2023, ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.
Thank you for your interest in joining ApplyBoard on our mission to Educate the World. Please note that only qualified applicants that have been selected for an interview will be contacted.
ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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