About BMC Networks
BMC Networks is an award-winning managed IT services provider that provides forward-thinking technology solutions for professional services businesses, primarily law firms. We are in downtown Vancouver, BC and serve clients across Canada. We offer a comprehensive and generous benefits package, and a collaborative and diverse team culture that centers around our core values of Service, Professionalism, Unity, Integrity and Fun. Our vision is to become the preeminent legal IT provider in Canada, by helping our clients be more productive and competitive, and enabling them with Microsoft’s fast-developing cloud technology. If you’d like to learn more about our company, please check out our website www.bmcnetworks.ca or ask one of our team members for more information.
Job Description
Job Title: Client Services Technician 2
Department: Support Services
Reports to: Director, Support Services
Summary
BMC Networks is looking for a Client Services Technician 2 (CST 2) to join our Support Services team.
This role’s primary responsibility is providing day-to-day desktop, server, and network support for BMC’s clients. This is a client facing role, interacting with people of all levels in our client’s offices with a strong emphasis on face-to-face service. The CST 2 is responsible for tracking and resolving all assigned support requests through effective decision making and problem-solving skills.
The successful candidate presents themselves in an extremely professional, competent manner, is highly organized and detail oriented, and possesses strong communication and interpersonal skills. They can perform support services with a high level of technical competency and independence, demonstrating experience and ability in multiple disciplines within IT.
This position is part of an on-call rotation for approximately one week in eight. During the on-call period, the individual is expected to respond to requests from clients and urgent server alerts in a timely manner, according to the defined on-call policy. For some of our more senior members, they will be part of the on-call escalation team instead of the regular on-call rotation, where they will assist the on-call technician.
This is a salaried position with a performance incentive and access to a comprehensive benefits package (detailed below) upon completion of the three-month probationary period.
Responsibilities:
Requirements:
Salary:
Benefits (upon completion of probationary period):
COVID 19 Considerations:
All new hires must provide Proof of COVID-19 Vaccination prior to their start with BMC. All staff and visitors in the office wear masks in common spaces and within 6 feet of another person. Common surfaces are sanitized regularly.
Remote Work:
Yes, hybrid of working in office (80%) and at home *20%) after training, as well as visiting client sites.
We thank all applicants for their interest. Note that only applicants who have been short-listed will be contacted for an interview.
Job Type: Full-time
Salary: $48,000.00-$65,000.00 per year
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