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Delta Glass is one of the fastest growing businesses in all of BC. We are currently accepting resumes for an inside sales/customer service representative for our new location in Chilliwack, BC. We provide glass & glazing services to all of British Columbia and are looking for talented individuals who want to make a career in this industry.
Key Duties & Responsibilities include:
- Develop & Maintain professional relations with customers both in person and on the phone. Learn the industry and provide your knowledge & feedback to assist the customer in understanding what they are looking for.
- Enter orders coming in by phone or email
- Prepare customer quotations, obtain management approval and send out to customers in a timely manner.
- Make follow up phone calls to quotes sent out
- Track Quotations/Work Orders using our software program
- Answer phone calls and make cold calls as requested
- Contact existing clients to see their future needs
- Efficiently multi task and delegate concerns and complaints
- Highest level of customer service required prioritizing what needs to get done throughout the day
- Perform other duties assigned by management
Qualifications:
- 1 year experience required in similar industry (NOT RETAIL)
- Ability to read basic sketches and drawings
- Must be able to build strong customer relationships throughout the years
- Knowledge of MS Office
- Professional, friendly and exceptional interpersonal skills
- Fluent in English both written and oral
- Team player, get work done.
- Fast paced – We are a VERY busy glass company year round
THIS IS A FULL TIME POSITION
Benefits:
- Competitive compensation for right candidate
- Medical & Dental plan
- Opportunity for fast advancement and career growth
- Extended health care
Job Type: Full-time
Salary: $18.00-$26.00 per hour
Schedule:
- 8 hour shift
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
