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Holland Bloorview is committed to fostering a climate of equity, diversity, inclusion, and accessibility. This commitment is central to, and mutually supportive of, our research excellence mandate within our corporate No Boundaries strategic plan. We welcome and respect the diversity of all members of our community and we support an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. We welcome applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQ2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.
Key Responsibilities
Front desk reception:
Greeting, welcoming, directing and announcing clients/families and visitors
Answer, screen and forward incoming phone calls and central emails while providing basic information when needed
Receive and sort daily mail
Register clients
Schedule client appointments (including clinics)
Qualifications:
Completion of Community College Diploma – Office Administration (Medical) or equivalent
Minimum two years reception/scheduling experience in a healthcare environment
Meditech scheduling experience an asset
Superior verbal, written and listening communication skills.
Strong ability to communicate, promote and ‘inform’ of our various services.
Excellent coordination and time-management skills.
Tact, diplomacy, a professional demeanour and willingness to assist others.
Discretion with regards to security and confidentiality of information.
Proficiency with Microsoft Office Suite applications.
Strong problem solving, customer relations, telephone etiquette and organizational skills
Ability to work in an area with a high volume of work, frequent interruptions & noise
Strong verbal and written communication skills in the English language
Demonstrated ability to work effectively in both a team environment & independently
Willingness to work collaboratively with others
Proven Intermediate computer knowledge of MS Office programs, Electronic File Management, Meditech
Arrange interpreters
Process referrals
Appointment reminder calls
Maintain clinicians’ Meditech scheduling calendars
Update client demographics in database (POSoft)
Schedule meetings, rooms, catering, etc.
Schedule volunteers (clients, students)
Provide administrative support to manager and team leads
Perform other administrative duties such as process payments, create, maintain & pulling charts, filing, photocopying, issuing taxi chits for clients, etc.
Provide backup as required
