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Wright Canada Holdings, Ltd.
We are looking for a dynamic and experienced Human Resources Manager who doesn’t shy away from a challenge and is driven by hard-work and determination to dig-in and solve for the day-to-day HR needs of our growing and evolving business. In this role you must enjoy being hands-on, must partner with operations managers, and must be committed to driving improvements in our employee’s work experience and HR practices. You will lead 1-2 other remote HR professionals and report into HR leadership based at the Wright corporate headquarters.
The Role:
The Human Resources Manager provides guidance and support to help develop and deliver the HR and operating company workforce strategies. The role implements and monitors policies, procedures, and programs within the HR function and in support of Wright Canada Holdings and its operating divisions. The role works in a hands-on capacity through partnering with the operating company business leaders, supporting employees, and leading a team.
Your Responsibilities:
- Manages the HR team of assigned operating company/divisions
- Educates and supports team to ensure HR policies, programs and processes are consistently enforced
- Applies own knowledge and educates team of legal requirements to ensure compliance and reduce risks
- Hires, trains, evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action for direct reports
- Manages recruitment programs through direct engagement with operational leadership and recruitment staff to respond to workforce needs; anticipates workforce needs and plans for peak seasonality
- Devises and drives execution of innovative recruiting strategies to find quality candidates utilizing knowledge of multiple recruiting sources (social media, job fairs, colleges/universities, etc.) and community outreach
- Drives, analyzes and monitors recruitment practices and processes to provide high quality staff, ensure compliance, and improve upon key metrics (time to fill, source effectiveness, retention)
- Interprets and applies HR policies, procedures, and programs ensuring consistent application while working with management to provide solutions that balance business and employee needs in compliance with company policy
- Conducts workplace investigations in cooperation with leadership to determine appropriate responses to employee-related incidents; follows a process of objective fact-finding, unbiased-proposal and legal advisement of responses while keeping excellent documentation for record-keeping and confidentiality
- Advises and counsels managers and supervisors regarding investigations, discipline, coaching or separations in support of discipline policies and company values
- Provides formal and ad-hoc training and coaching to managers and supervisors on a wide array of HR topics enabling them to effectively lead others
- Analyzes workforce trends and develops solutions, programs, and policies for the effective management of personnel, which may include retention, DE&I, and career development initiatives among others
- Actively communicates HR policy, procedures, and program changes within area of responsibility to ensure a high level of support and engagement
- Actively communicates with employees ensuring messages are appropriate, transparent, and responsive to sensitive, controversial, or urgent issues
- Participates in the review of benefit programs and vendors, provides benefit communications to employees, responds to benefit questions, continually monitors value, and recommends changes
- Monitors key workforce metrics, communicates metrics to managers and team, recommends initiatives to improve results
- Utilizes the company’s HRMS in completion of own and the team’s duties including onboarding, job changes, disciplinary action, separation, and other core HR functions; troubleshoots issues and assists employees and managers in program usage
- Actively engages with peer Wright Service Corp. HR functional leadership including Compensation & Benefits, Recruitment, and Compliance to coordinate solutions and support initiatives
- Participates in the development of the HR department’s strategic goals and drives their execution through the team
- Participates in the preparation and reconciliation of the HR department budget
- May represent company at personnel-related hearings and investigations
- Support, actively participate, and act in accordance with Wright’s culture of safety and employee ownership
- Comply with applicable federal, provincial, and local laws, rules, and regulations; maintains knowledge of and follows all company policies and procedures
- Collaborates, partners, and engages with HR, Training & Development, Accounting & Finance/Payroll team’s for shared success
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Our Required Qualifications:
- University/Bachelor’s degree required, preferably in Business, Marketing, Communications, or closely related discipline
- Minimum eight (8) years’ experience in Human Resources roles with progressive responsibility
- Minimum two (2) years’ experience in a supervisory or management role with multiple direct reports
- HR professional certification preferred
- Direct knowledge and experience performing core HR functions and duties including recruiting, onboarding, employee relations, investigations, discipline, and coaching
- Indirect knowledge of and/or ability to learn basics of compensation administration, benefits administration, leave management, HR compliance, and HR information systems
- Knowledge of applicable federal, state, and local employment laws and ability to effectively interpret and apply regulations; knowledge of Canada Labour Code and Human Rights legislation
- Ability to utilize the HR information system and ancillary systems/software effectively, including but not limited to HRMS/HRIS, background check services, employment verification services, and records management
- Experience with Microsoft Office Suite products including Outlook, Word, Excel, and PowerPoint
- Excellent customer service and communication skills focused on rapport-building, listening, questioning and patience
- Strong emotional intelligence, perspective, and understanding
- Ability to receive, understand and convey large volumes of information
- Ability to perform in a dynamic, fast-paced, and ever-changing environment
- Ability to work with ambiguity, independently, and under deadlines
- Ability to read, write and speak English; bilingual in French a plus
Job Type: Full-time, Permanent
Schedule: 8 hours daily, day shift with core hours 9am-3:30pm, Monday-Friday
Work Location & Travel:
- Travel up to 25% as required for field visits/training/investigations, for business meetings, or for own professional development
- Ability to travel to locations throughout Canada regularly (mostly AB and BC) and to the U.S. (Central Iowa) on occasion
- This is a hybrid role with a balance of remote work and in-office presence for team development, collaboration, and meetings
- Primary office location is in southeast Calgary
About Wright Canada Holdings:
Formed in 2017, Wright Canada Holdings is a prominent leader in several environmental services industries, representing our family of companies across Canada and is comprised of Spectrum Resource Group, Wright Tree Service of Canada, ArborCare® and CNUC of Canada. Our operations and clientele stretch across Canada from British Columbia to New Brunswick. Together as a family of companies, we provide integrated vegetation management, consulting and operations, and other outdoor services in Canada.
Benefits:
- Employee ownership
- Extended health care
- Dental care
- Life insurance
- Disability insurance
- Paid time off
- Hybrid work
We can currently only consider candidates who are legally able to work for us in Canada without requiring sponsorship. The anticipated start date for this position is immediate.
Wright Canada Holdings Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income and sexual orientation or any other characteristic protected by federal or provincial laws.
